Our Warranties & Guarantees South Air Heating & Cooling are completely confident in our work. We’re willing to stand behind everything that we do, and in pursuit of excellence, we offer some of the best warranties and guarantees in the industry. We know that our staff and equipment are the best in the South, as we only employ experienced, polite, and drug-free technicians who’ll utilize only the most advanced tools to do the job. We’re Never Late – We understand how it is to wait when you need something done NOW. There can be no compromises, especially when it comes to maintaining your home’s comfort. If we’re even 1 minute late, this repair is on us. A REAL 100% Guarantee – We stand behind our work. Many companies say that they offer a “100% Guarantee,” but we absolutely mean it. Specifically, if your furnace or cooling system breaks down during the season of repair, we’ll be right out there and try it again, free of charge. Specific repairs are guaranteed for 5 years. Total Comfort Guarantee – Comfort is our business, and that’s why we’re guaranteeing the systems installed will heat and cool your home for a full five years. Furthermore, we guarantee a temperature variance that no more or less than 3 degrees of the design specifications at your thermostat. If this happens to be the case, we’ll make any modifications or repairs to your unit, all at no cost to you, the homeowner. Replacement Warranty – Of course, there is always the chance that some products will fail. This could be for a myriad of reasons, and more often than not, they’re not easily diagnosable. But, in the event that the compressor in your air conditioner fails in the first five years of the install, we go further than just replacing it. We’ll install a brand new air conditioner and then attach a five year “No Lemon” Guarantee. If the heat exchanger in the furnace were to fail in the first ten years after the initial installation, we go beyond that, as well. We’ll install a new finance and extend a “No Lemon” Guarantee for this as well, including a ten year warranty. Property Protection & Technician Precision Guarantee – We only employ technicians of the highest echelon. They exercise great workmanship, skill, and consideration for your home. All equipment will be present at time of arrival, especially those that will ensure that your home is in the same condition. From protective shoes to mats, the staff of South Air Heating & Cooling are completely covered. Furthermore, they’re trained individuals with all certifications in accordance to the law, and your property will be safe and secure, totally devoid of any kind of damage. Our technicians will not use profanity, use tobacco products, or any other activities that some would find disturbing. If they feel in any of these measures, we’ll extend a five year Club membership at no charge. Quality Assurance -We believe in our company and the trusted staff that keeps it running, and with this being said, we offer one last guarantee. If within 2 years of the date of installation and discover that you’re not satisfied, South Air will remove the system we installed, as well as the refunding your purchase price. Don’t forget to ask us about our Customer Trust Guarantee.